Welcome to Vastrachowk

INTRODUCTION

Welcome to our website, www.vastrachowk.com. DALMIA SONS INDIA PRIVATE LIMITED (the company) owns and operates the Vastrachowk.

Before using the website and services provided by Vastrachowk, please carefully read these terms of use ("Agreement" or "terms of use"). These are the legally binding terms and conditions for using the website at www.vastrachowk.com (the "site") and all vastrachowk services provided on the site. Vastrachowk.com is independent of any other website.

Acceptance of Terms

By using or registering on www.vastrachowk.com ("the Site"), you and the entities or persons you represent ("User" or "Users") agree to be legally bound by these terms, conditions, and notices, as well as any other conditions published on the Site. Vastrachowk may modify these Terms at any time without prior notice. Updated terms will take precedence over previous versions, and your continued use of the Site implies acceptance of the modified terms. Please periodically review the most current version of the Terms on our website.

Note: If you do not agree to these Terms, do not use the Site or its services. By ticking the agreement box during checkout, you confirm your acceptance of these Terms.

Account Registration and Obligations

When registering or using the Site, you agree to:

  1. Provide accurate, current, and complete information during the registration or purchase process ("Customer Login").
  2. Keep your account credentials secure and restrict access to your computer or device to prevent unauthorized use.
  3. Update your information promptly to ensure its accuracy.

Failure to comply with these obligations may result in the suspension or termination of your account. Vastrachowk is not liable for any loss or damage resulting from unauthorized account access or misuse of your credentials. If any security breach is suspected, Vastrachowk reserves the right to suspend your account.

Order Placement and Delivery

  • Enter all shipping and payment details accurately in the "Address Details" and "Payment" fields.
  • Use the "Online Order Form" to place your orders. We strive to deliver your items within the following timelines:

    • Ready-to-ship products: Dispatched within 48 hours and delivered within 7 days.
    • Customized products: Delivery takes 15-45 days depending on the complexity.

Important Notes:

  • Delivery timelines may vary due to unforeseen circumstances such as national holidays or external factors.
  • Ensure the postal address provided is accurate and includes landmarks (if applicable).
  • The recipient must present proof of identity (KYC documents, order copy, or invoice copy) upon delivery.
  • Vastrachowk will notify the registered email ID or phone number upon successful delivery.

Vastrachowk is not liable for delivery delays caused by recipient unavailability or inaccurate address details. In cases of force majeure events (e.g., natural disasters, pandemics, strikes, or acts of God), Vastrachowk will not be held accountable for non-delivery.

Pricing Policy

Vastrachowk makes every effort to ensure accurate product and pricing information. However, errors may occur. If a product is listed with incorrect pricing or information, we reserve the right to cancel or refuse orders for that product. If the order has already been shipped, pricing corrections will not affect the transaction.

Refund Policy: If unforeseen circumstances prevent delivery after payment, Vastrachowk will refund the full amount as per our refund policy.

Pricing Inclusions:

  • Prices include shipping, packaging, and all applicable taxes within India.
  • In case of a pricing dispute, Vastrachowk may contact you for instructions or cancel the order and notify you of the cancellation.

User Agreement

By using the Site, you acknowledge and accept the following:

  1. Vastrachowk will make every effort to deliver the products on the promised date. Delays due to national holidays or other external factors will result in delivery on the next business day.
  2. Vastrachowk is not responsible for losses arising from incorrect address details or recipient unavailability.
  3. Claims or refunds for delayed deliveries will be assessed on a case-by-case basis.
  4. Vastrachowk makes no guarantees or warranties regarding delivery timelines affected by force majeure events such as wars, strikes, thefts, natural disasters, or legal changes.

Thank you for choosing Vastrachowk. For any queries, feel free to contact our customer support team through the contact information provided on the Site.